QuickNode
Technical Operations Manager
CanadaFull-timeGlobal
📊 Senior🏠Remote
Job Description
[AI-summarized by JobStash]
You will lead and grow a team of Technical Operations engineers, set quarterly goals, and deliver infrastructure projects on time. You will run SEV-0/1 incident response, coordinate stakeholder communications, own SLOs/SLAs, reduce toil through automation, and align cross-functionally to resolve issues rapidly.
Requirements
- â—Ź3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams
- â—ŹHands-on experience with Linux and Kubernetes
- â—ŹExperience with cloud providers: AWS, GCP, OCI, or Azure
- â—ŹExperience with observability tools: Prometheus, Grafana, or Datadog
- â—ŹProven incident command experience leading SEV-0/1 responses and writing RCAs
- â—ŹExperience owning SLOs/SLAs, on-call scheduling, and workload distribution
- â—ŹCross-functional collaboration with Product, Engineering, Security, and Support
- â—ŹStrong communication skills for engineers, executives, and customers
Responsibilities
- â—ŹSet quarterly goals and run sprints to deliver infrastructure projects and upgrades
- â—ŹMaintain SLAs and SLOs and drive platform reliability to 99.99%+
- â—ŹCoordinate and lead SEV-0/1 incident responses, stakeholder communications, and post-mortems
- â—ŹHire, mentor, run performance reviews, and grow Technical Operations engineers
- â—ŹChampion automation initiatives to reduce toil and increase engineer leverage
- â—ŹAlign with Product, Engineering, Security, and Support to prioritize and resolve issues
Benefits & Perks
- â—ŹQuarterly bonus eligibility
- â—ŹRemote-first work (async culture, follow-the-sun coverage)
- â—ŹCompetitive benefits package in all locations
Tech Stack
KubernetesLinuxOCIincident responseautomationGCPAzureSLOreliabilityPrometheus