Wave Mobile Money
Merchant Account Supervisor
NEWDakar, SenegalFull-timeGlobal
š Midš On-site
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will deploy and manage corporate merchants across Senegal, handling onboarding, branding, technical account setup and training. You will monitor merchant performance, visit merchants when activity drops, process settlements and oversee rollouts of new stores including installation and initial support. You will conduct field visits to ensure operations and compliance, interview clients about their needs, report bugs to engineers, and collect market feedback. You will coordinate with marketing and other teams on promotions events and communications, prepare meeting notes and partner updates, and support the growth of operational activities.
Requirements
- āBachelor degree in Sales Marketing Business Administration or similar
- ā2+ years experience in a similar position
- āFluent in French English is a plus
- āStrong oral and written communication skills
- āExperience conducting field-related merchant activities including acquiring and onboarding merchants
- āExperience supporting customers
Responsibilities
- āDeploy and manage corporate merchants across Senegal
- āOnboard and train merchants
- āSet up technical merchant accounts and branding
- āMonitor merchant portfolio performance
- āContact and visit merchants regularly
- āMeet with corporate partners management to review performance
- āProcess merchant settlements and requests
- āOversee rollout of new stores including installation and initial support
- āConduct field visits to ensure operations and compliance
- āInterview clients about needs and pain points
- āReport detected bugs to engineers
- āCoordinate with marketing on promotions and events
- āCommunicate work status in writing and verbally
- āCollect and report market information
Benefits & Perks
- āGenerous health insurance for employee and dependents
- āParental leave 26 weeks for mothers and 4 weeks for fathers
- āSubsidized child care upon return to work
- āSubsidized gym memberships and fitness classes
- āAirtime reimbursement
- āFree food and office space
Tech Stack
settlementmarket researchonboardingbrandingoperationtrainingaccount managementfield visitmerchant