Mercuryo
KYB Lead Customer Operations
NEWCroatia (Remote)Full-timeGlobal
š Seniorš Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will lead merchant onboarding and business verification operations, managing and developing the KYB team to meet SLA and quality targets. You will review and approve complex KYB cases, assess merchant risk and beneficial ownership structures, and ensure all processes comply with AML and regulatory requirements. You will build and maintain operational reporting and dashboards, drive process improvements for scalability and efficiency, and support audits and regulatory reviews. You will collaborate with Compliance, Fraud, Transaction Monitoring, Customer Success, and Sales to resolve onboarding challenges and provide operational insights.
Requirements
- ā5+ years experience in KYB / AML / Compliance operations
- āPrevious experience managing or leading KYB teams
- āExperience within crypto, fintech, payments, or financial services
- āStrong experience onboarding high-risk merchant categories
- āStrong understanding of AML regulations and KYB frameworks
- āExperience reviewing complex corporate structures and beneficial ownership
- āStrong data-driven mindset, comfortable with reporting and performance analysis
- āExceptional attention to detail
- āHighly organised and operationally structured
- āAbility to perform in high-volume, fast-paced environments
- āStrong decision-making and risk assessment skills
- āExcellent communication and stakeholder management skills
Responsibilities
- āLead and manage the KYB team
- āMentor and develop KYB analysts
- āEnsure the team meets SLA targets and quality benchmarks
- āReview and approve complex KYB cases
- āEnsure onboarding processes comply with AML frameworks and regulatory requirements
- āMaintain rigorous quality control across KYB reviews
- āMonitor team performance using data, reporting, and operational metrics
- āProduce operational reports and performance dashboards
- āEnsure processes are efficient, scalable, and well documented
- āIdentify and implement process improvements
- āSupport internal audits, regulatory reviews, and compliance checks
- āStay up to date with evolving regulatory frameworks
- āCollaborate with Compliance, Fraud, Transaction Monitoring, Customer Success, and Sales
- āProvide operational insight into merchant risk profiles and onboarding challenges
Benefits & Perks
- ā22 days annual leave plus 6 company days and bank holidays
- āComprehensive health insurance plans
- āFlexible work schedule and remote work options
- āModern offices and co-working spaces across 6 countries
- āWorking equipment
- āExtensive benefits program
Tech Stack
data analysismerchant onboardingcompliancestakeholder managementreportingtransaction monitoringbeneficial ownershipfraud preventionauditSLA