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Zero Hash

Senior Onboarding and Risk Management Analyst

Chicago, IL / London, GB (any location)Full-timeGlobal
šŸ“Š MidšŸ  Remote
ActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will lead the onboarding and risk management program and execute CIP, CDD, and EDD processes. You will implement KYB/KYC client onboarding and KYC refreshes, conduct high-risk customer and client reviews, and perform platform audits. You will review consumer-facing disclosures, marketing, and advertising for consistency with standards and collaborate with engineering on integrations and incident response.

Requirements

  • ā—3+ years in technical client-facing support engineering, solutions engineering, or software development
  • ā—Practical experience conducting customer due diligence and risk management functions within an AML/CFT program
  • ā—Knowledge of KYB and KYC processes
  • ā—Experience with CIP, CDD, and EDD
  • ā—Strong understanding of REST API, SDK, WebSocket, and webhook integration
  • ā—Ability to write SQL queries for data retrieval and analysis
  • ā—Proficiency in one or more programming languages such as Python, Javascript/Typescript, Golang, or Rust
  • ā—Experience with logging, documentation, ticket tracking, and SLA monitoring tools
  • ā—Ability to communicate technical issues clearly to technical and non-technical stakeholders
  • ā—Experience working in a B2B2C fintech or SaaS context (preferred)
  • ā—Experience with Docker and Kubernetes (preferred)
  • ā—Basic understanding of blockchain, crypto, and web3 technologies (preferred)

Responsibilities

  • ā—Lead onboarding and risk management program
  • ā—Execute CIP, CDD, and EDD processes
  • ā—Implement KYB and KYC client onboarding and KYC refreshes
  • ā—Conduct high-risk customer and client reviews
  • ā—Perform platform audits
  • ā—Review consumer-facing disclosures, marketing, and advertising for compliance with standards
  • ā—Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
  • ā—Collaborate with engineering to escalate and prioritize bugs, product gaps, and client feedback
  • ā—Build internal tools, scripts, and dashboards to improve support efficiency and monitor API health
  • ā—Create alerts, monitors, and runbooks
  • ā—Provide incident support for enterprise partners

Benefits & Perks

  • ā—Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse/children (U.S. only)
  • ā—Vision insurance (U.S. only)
  • ā—Dental insurance (U.S. only)
  • ā—Chance to earn equity
  • ā—Maternity and paternity leave (after 6 months)
  • ā—WeWork All Access Membership
  • ā—Work-from-home yearly stipend
  • ā—Learning and development yearly stipend (after 6 months)

Tech Stack

GolangSLARustSQLPythonauditwebhookonboarding
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