Wave Mobile Money
Head of Operations
Ouagadougou, Burkina FasoFull-timeGlobal
š Seniorš On-site
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will oversee operations during rapid growth, solving field-level bottlenecks and ensuring smooth execution of agent network activities. You will manage core operational functions including agent operations, liquidity, cash security, quality, and training. You will design and implement growth initiatives to improve agent network quality and accelerate user acquisition. You will hire, coach, and grow a high-performing local team, translate company objectives into operational strategies for Burkina Faso, collaborate with cross-functional leaders, and travel to field locations as needed.
Requirements
- āFluent English
- āFrench proficiency
- āAt least eight years of experience managing large field teams
- āStrong communication and stakeholder management skills
- āKnowledge of the Burkina Faso market
Responsibilities
- āLead and oversee day-to-day field operations
- āSolve growth bottlenecks using first principles
- āManage agent operations, liquidity, cash security, quality, and training teams
- āDrive strategic projects to improve agent network quality and user growth
- āHire, develop, and manage a high-performing local team
- āTranslate company objectives into operational strategies for Burkina Faso
- āCollaborate with cross-functional leaders across Growth, People, and Ops
- āShare operational insights from Burkina to inform broader strategy
- āTravel to field locations as needed
Benefits & Perks
- āCompetitive salaries calculated using a transparent formula
- āBiannual performance reviews and discretionary bonuses after six months
- āGenerous health insurance for employee and dependents
- āParental leave: 26 weeks for mothers and 4 weeks for fathers
- āSubsidized child care upon return to work
- āAirtime reimbursement
- āFree food and office space
Tech Stack
project managementliquidity managementhiringstakeholder managementanalysisoperationsuser acquisitionagent networkteam leadership