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Blockdaemon

Strategic Account Manager

NEW
East Coast USFull-timeGlobal

đź’° USD 130,000 - 150,000/yr

🏠 Remote
ActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will own strategic relationships with enterprise clients, translate product roadmaps for enterprise buyers, and collaborate with cross functional teams to drive retention and expansion. You will lead onboarding for new enterprise clients, monitor account health, and address escalations while seeking opportunities to grow revenue.

Requirements

  • â—Źat least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients
  • â—ŹTrack record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts
  • â—ŹStrong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation
  • â—ŹWorking knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services
  • â—ŹComfort with pace and ambiguity, shifts easily between strategic, client facing, and tactical work
  • â—ŹTechnical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners
  • â—ŹExecutive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions
  • â—ŹExperience selling or supporting infrastructure, API, or platform products into financial institutions
  • â—ŹHands on experience in the blockchain or digital assets space, with practical familiarity with how protocols like Ethereum, Solana, or Canton operate
  • â—ŹWorking knowledge of financial products and the uses cases they serve for institutional clients
  • â—ŹFamiliarity with institutional custody, settlement, or market infrastructure

Responsibilities

  • â—ŹStrategic Account Leadership: Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers
  • â—ŹStrategic Account Leadership: Build and maintain multi threaded relationships across business, engineering, operations, and executive stakeholders
  • â—ŹStrategic Account Leadership: Develop and execute account plans that define long term vision and strategic priorities
  • â—ŹStrategic Account Leadership: Act as a trusted strategic advisor translating product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems
  • â—ŹCommercial Ownership: Lead renewal conversations, including pricing, scope, and terms
  • â—ŹCommercial Ownership: Identify and qualify expansion opportunities across product suite, new protocols, new services, new business units within the account
  • â—ŹCommercial Ownership: Partner with Sales leadership on pricing strategy and commercial structuring for new services
  • â—ŹCommercial Ownership: Drive recurring strategic business reviews that surface value delivered and shape forward looking opportunity
  • â—ŹAccount Lifecycle Management: Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship
  • â—ŹAccount Lifecycle Management: Build account specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship
  • â—ŹAccount Lifecycle Management: Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity
  • â—ŹCross-Functional Orchestration: Mobilize Solutions Architects and Product Management to address client technical needs
  • â—ŹCross-Functional Orchestration: Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue
  • â—ŹCross-Functional Orchestration: Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved
  • â—ŹCross-Functional Orchestration: Work alongside Marketing, Legal, and Finance to support the full account lifecycle

Tech Stack

risksupportstakeholderaccountpricingwalletinfrastructureenterprisestakingexecution
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