Shakepay
Senior Manager, Risk Operations
CanadaFull-timeGlobal
š° CAD 160,000 - 220,000/yr
š Seniorš Remote
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will implement best-in-class risk management across the platform and products. You will lead and grow a team that protects customers from fraud, abuse, and financial risk while enabling scalable growth. You will work with data science to develop detection systems and experimentation frameworks, partner with product and engineering to embed controls into launches, build fraud insight reporting, create and operationalize policies and procedures, manage vendor relationships, and continuously improve the customer experience around fraud and security.
Requirements
- ā5+ years of full-time experience in risk management at a fintech company
- āExperience with industry fraud prevention tools and technology
- āExperience building scalable, technology-enabled risk operations in a high-growth environment
- āStrong intuition for balancing automation, controls, and customer experience
- āProven ability to build and maintain relationships with vendors and stakeholders
- āDemonstrated leadership and experience developing high-performance teams
- āStrong collaboration skills with engineering, data, and product teams
- āTrack record of facilitating a data-driven culture and using data to inform decisions
- āComfort working in a fast-paced environment
- āNice to have: quantitative background in data, statistics, or mathematics
- āNice to have: experience with machine learning applied to risk
- āNice to have: previous experience in consumer banking
Responsibilities
- āLead the team protecting the platform and customers from fraud, abuse, and financial risk
- āOwn workload management, team capacity, and roadmap planning for fraud operations
- āPartner with data science to develop scalable detection systems and experimentation frameworks
- āImplement risk decisioning strategies that balance customer experience and fraud detection
- āPartner with product and engineering to integrate fraud and risk controls into product launches
- āDrive risk management technology strategy and detection framework development
- āBuild fraud insight reporting to drive operational efficiencies and rule optimization
- āDevelop and implement risk management policies and procedures
- āScale fraud operations across current and future financial products
- āOversee vendor relationships and ensure cost-effective sourcing and quality of service
- āCreate accountability and a performance-oriented culture within the team
Benefits & Perks
- āStock options for every employee
- āYearly salary assessments
- āComprehensive health and dental coverage including health and wellness spending accounts
- āRemote work anywhere in Canada with optional office access in Montreal and Toronto
- āAnnual $2,000 budget for courses, certifications, and training
- ā20 days of vacation per year plus $1,000 bonus if all vacation is used
- āParental leave top-up to 100% of salary for 18 weeks
- āQuarterly team or company offsites
Tech Stack
reportingmachine learningrisk decisioningrisk managementvendor managementdata scienceexperimentationautomationproductpolicy