The Tie
Account Manager (Institutional Crypto)
NEWJob Description
The Tie is a leading provider of information services for digital assets. We serve hundreds of the world’s largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors.
The Tie’s clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants.
The Position
As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie.
What You Will Work On
Build strong relationships with assigned institutional clients
Work alongside the Account Executives to win new business and increase sales
Provide support for customers in the pre-sales and post-sales processes
Maintain CRM including recording details notes from meetings with clients
Answering client questions via their designated support channel
Communicate new feature launches
Build dashboards, watchlists and news feeds for new clients
Aggregate product feedback from clients and present to the product team
Prospect and network for upsells to existing clients
Drive net retention
Requirements
BA/BS degree or relevant account management experience
Experience or passion for cryptocurrency markets is a must
Experience interacting with institutional investors is strongly preferred
An ability to gasp customers’ needs and suggest timely solutions
Excellent presentation, relationship building and communication skills
Strong analytical and problem-solving skills
SQL and Python experience is a plus
CRM and client prospecting experience
Benefits
Competitive compensation
Employee stock option plan
Health, dental, vision, and disability insurance
Flexible paid time off
Flexible working hours
A fast-paced and exciting work environment
Strong teamwork-driven culture
Salary range: $75,000 - $110,000 + Commission
Location: New York City strongly preferred / hybrid considered
The TIE Inc is an equal opportunity employer.
Requirements
BA/BS degree or relevant account management experienceExperience or passion for cryptocurrency markets is a mustExperience interacting with institutional investors is strongly preferredAn ability to gasp customers’ needs and suggest timely solutionsExcellent presentation, relationship building and communication skillsStrong analytical and problem-solving skillsSQL and Python experience is a plusCRM and client prospecting experience
Responsibilities
Build strong relationships with assigned institutional clientsWork alongside the Account Executives to win new business and increase salesProvide support for customers in the pre-sales and post-sales processesMaintain CRM including recording details notes from meetings with clientsAnswering client questions via their designated support channelCommunicate new feature launchesBuild dashboards, watchlists and news feeds for new clientsAggregate product feedback from clients and present to the product teamProspect and network for upsells to existing clientsDrive net retention
Benefits & Perks
Competitive compensationEmployee stock option planHealth, dental, vision, and disability insuranceFlexible paid time offFlexible working hoursA fast-paced and exciting work environmentStrong teamwork-driven culture Salary range: $75,000 - $110,000 + Commission Location: New York City strongly preferred / hybrid considered The TIE Inc is an equal opportunity employer.