Liminal Custody
Manager - Business Operations
NEWJob Description
[AI-summarized by JobStash]
You will own and optimize end-to-end operational workflows, design and maintain SOPs and playbooks, and lead initiatives to reduce errors and manual work. You will manage cross-functional operational projects, coordinate stakeholders, and track progress and risks. You will maintain dashboards and MIS, lead RCA for incidents and SLA breaches, and support governance boards. You will partner with Compliance and Risk to strengthen controls, support audits, and ensure regulatory adherence. You will collaborate on custody operations to ensure timely transaction signing, reconciliation, proof of reserves, key management, and documentation. You will lead adoption of task management tools and identify automation opportunities to scale internal platforms and processes.
Requirements
- ā4ā6 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles
- āAnalytical skills
- āProcess design
- āProblem-solving
- āExperience in tech, fintech, SaaS, or regulated environments (preferred)
- āCommunication
- āStakeholder management
- āExperience with ClickUp
- āExperience with Notion
- āExperience with JIRA
- āExperience with HubSpot or Salesforce
- āExperience with operational dashboards
- āAbility to manage ambiguity
- āOwnership and end-to-end execution
Responsibilities
- āOwn and optimize end-to-end operational workflows across multiple departments
- āDesign, document, and maintain SOPs, playbooks, and approval frameworks
- āIdentify inefficiencies and lead initiatives to reduce operational errors, delays, and manual work
- āManage high-impact company-wide operational projects including launches, compliance initiatives, customer migrations, audits, and OKR tracking
- āCoordinate stakeholders across Product, Engineering, Customer Success, Finance, Risk, and Compliance to ensure aligned delivery
- āTrack and report progress, risks, and dependencies using ClickUp or similar tools
- āMaintain operational dashboards, performance metrics, and MIS for leadership review
- āLead root cause analysis processes for operational errors, SLA breaches, or customer-impacting issues
- āEnsure governance boards such as Risk Register, Voice of Customer, and Incident Logs are updated and actioned
- āPartner with Compliance and Risk to strengthen internal controls and support regulatory and internal audits
- āCollaborate on custody operations to ensure timely transaction signing, reconciliation, proof of reserves, and key management
- āLead adoption of task management and work orchestration tools and identify automation opportunities