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Knowledge Base Manager

NEW
Remote (hubs in Dubai, Yerevan, London and Belgrade)Full-timeGlobal
šŸ“Š MidšŸ  Remote
RemoteRemote work position availableActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will create and maintain FAQ and knowledge base content to provide a seamless self-service experience. You will analyze user inquiries and support data to identify knowledge gaps, structure content for discoverability, integrate content into self-service platforms and automation tools, and collaborate with support, product, and compliance teams to ensure accuracy, clarity, brand tone, and regulatory adherence.

Requirements

  • ā—Experience in content creation knowledge base management or help center development (preferably in fintech crypto or tech products)
  • ā—Strong writing and editing skills with the ability to explain complex concepts in a clear and user friendly way
  • ā—Experience analyzing user inquiries support tickets or search data to identify content gaps and prioritize updates
  • ā—Understanding of information architecture and ability to structure FAQ content for intuitive navigation and discoverability
  • ā—Ability to collaborate effectively with support product and compliance teams
  • ā—Attention to detail and commitment to accuracy consistency and quality of content
  • ā—Experience working with brand tone of voice and style guidelines
  • ā—Basic understanding of regulatory and compliance requirements (especially in fintech or crypto is a plus)
  • ā—Experience integrating content into self service flows chatbots or automation tools is a strong advantage
  • ā—English (B2+) and Russian

Responsibilities

  • ā—Create maintain and regularly update FAQ content
  • ā—Analyze user inquiries to identify emerging topics and knowledge gaps
  • ā—Optimize FAQ structure and content organization to improve navigation and searchability
  • ā—Collaborate with support and cross functional departments to ensure alignment
  • ā—Ensure accuracy clarity and ongoing relevance of all FAQ content
  • ā—Maintain consistency with brand tone and adherence to regulatory requirements
  • ā—Integrate FAQ content into self service platforms and automation tools

Benefits & Perks

  • ā—Remote setup with access to hubs in Dubai Yerevan London and Belgrade
  • ā—Compensation for medical expenses
  • ā—Provision of necessary equipment
  • ā—20 working days of paid vacation annually
  • ā—11 days off per year
  • ā—14 days of paid sick leave
  • ā—Access to internal conferences English courses and corporate events
  • ā—Regular performance reviews

Tech Stack

FAQautomationchatbotinformation architectureanalyticseditingself-servicewritingknowledge basecustomer supportproject:The Open Platform
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