Community Manager

About BTSE:

彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

As an Account Executive (AE) at BTSE Enterprise Solutions, you will be the driving force behind converting high-potential leads into successful deals. Working closely with our Sales Development Representatives (SDRs), you’ll take ownership of the full sales cycle—from initial discovery and product demos to negotiation and closing. Your ability to understand client needs, craft tailored proposals, and confidently handle objections in real-time will be critical to your success.
This is a high-impact, high-reward role where your performance directly translates into earnings, with an uncapped commission structure and accelerators for exceeding targets.

Responsibilities:

Daily Community Management: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed.

Community Content Planning: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging.

User Data Monitoring and Analysis: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations.

Crisis Handling: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests.

Platform Management: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.

Requirement:

Strong understanding of community platforms, particularly Telegram and Discord

Excellent communication and problem-solving skills

Proactive and organized, with the ability to multitask in a fast-paced environment

Basic data analysis skills to monitor user activity and engagement

Prior experience in community management or related roles is a plus

Perks & Benefits

Competitive total compensation package

Various team building programs and company events

Comprehensive healthcare schemes for employees and dependants

And many more! Apply and let us tell you more!