Meow Technologies
Operations Analyst
NEWNew York CityFull-timeGlobal
š° USD 80,000+/yr
š Juniorš On-site
Job Description
[AI-summarized by JobStash]
You will provide frontline customer support through Slack, email, and chat, responding quickly and clearly. You will troubleshoot and resolve issues, escalate complex cases, perform backend investigations, and execute operational processes. You will partner with sales and customer-facing teams to ensure smooth handoffs and a strong customer experience. You will document issues, workflows, and resolutions, and help improve support processes, tooling, and response quality.
Requirements
- ā1+ years of experience in customer support, operations, or similar roles in fast-paced environments
- āStrong written communication skills focused on clarity, speed, and customer empathy
- āAbility to multitask and prioritize effectively under time-sensitive conditions
- āDetail orientation, problem-solving ability, and willingness to investigate backend issues
- āAbility to work cross-functionally with operations, sales, and product teams
Responsibilities
- āProvide frontline customer support across Slack, email, and chat
- āTroubleshoot and resolve customer issues and escalate complex cases
- āSupport internal operations through backend investigations and process execution
- āPartner with sales and customer-facing teams to enable smooth handoffs and customer experience
- āMaintain documentation of issues, workflows, and resolutions
- āImprove support processes, tooling, and response quality
Tech Stack
backend investigationchatcustomer supportdocumentationemailmultitaskingoperationprioritizationprocess execution