Allium
Customer Success Manager
NEWRemoteFull-timeGlobal
š Seniorš Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will own and scale the post-sales customer experience, guiding customers through onboarding, adoption, training, renewals, advocacy, and expansion. You will manage a $5M+ ARR book, build scalable success plans and health metrics, translate customer feedback into product insights, and partner with Sales and Engineering to drive outcomes.
Requirements
- ā5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams and systems
- āDeep experience with Web3, blockchain, or infrastructure-as-a-service products and developer workflows
- āProven track record developing and executing Customer Success strategies that drive adoption, retention, and expansion
- āExperience building success metrics, account plans, onboarding frameworks, and customer journey maps
- āExperience managing large enterprise accounts and high-velocity digital-first users
- āStrong understanding of customer health modeling, risk mitigation, and executive stakeholder management
- āSuccess working in early-stage environments and collaborating cross-functionally with Product, Engineering, Sales, and Marketing
- āExceptional written and verbal communication at both technical and executive levels
Responsibilities
- āOwn onboarding, product adoption, training, renewals, advocacy programs, and expansion across accounts
- āDesign and implement scalable Customer Success strategies aligned with lifecycle stages and revenue goals
- āDrive upsells and cross-sells in partnership with Sales to identify new revenue opportunities
- āBuild and maintain executive relationships and act as a trusted strategic advisor
- āTranslate customer feedback into product insights and prioritize feature requests
- āDevelop and own customer health scoring to monitor adoption, engagement, and at-risk accounts
- āCreate playbooks, QBR templates, customer education programs, and proactive engagement models
- āTurn successful customers into advocates through case studies, references, and advisory participation
- āContribute to hiring, mentoring, and scaling the Customer Success organization as it grows
Benefits & Perks
- āMedical, dental, vision, life and AD&D insurance
- āMeaningful early-stage equity via stock option grant
- āFlexible trust-based paid time off
- āCompany sponsored 401(k) plan in US
Tech Stack
trainingadvocacyproduct-feedbackrenewalsproduct adoptionSaaScustomer successaccount managementexpansioncustomer health