Umbrel
Customer Support (non-technical)
NEWRemoteFull-timeGlobal
š Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will support users across email, Discord, website chat, forums and social media for non-technical issues. You will coordinate with logistics and fulfillment to resolve order and shipping problems, assist with order modifications, returns, replacements and repairs, and create how-tos, guides, wikis and knowledge base articles for recurring questions. You should communicate clearly and empathetically while engaging directly with users.
Requirements
- āGreat written communication skills
- āComfortable engaging with users continuously across channels
- āAbility to empathize with users and address their concerns
Responsibilities
- āSupport users across online channels for non-technical issues
- āCoordinate with logistics and fulfillment to resolve order and shipping issues
- āAssist users with order modifications, returns, replacements, and repairs
- āCreate how-tos, guides, wikis, and knowledge base articles for recurring questions
Tech Stack
repairsfulfillmentForumOrder managementdocumentationlogisticsDiscordwritten communicationcustomer supportreturns