LevelField Financial
Head of Digital Asset Customer Service
NEWHouston, TXFull-timeGlobal
š° USD 80,000 - 110,000/yr
š Executiveš On-site
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will lead a team that supports customers through interactions with digital asset products and services. You will guide customers through onboarding and problem resolution, gather customer insights, partner with product development to improve experiences, and mentor and grow the customer service team while proposing process improvements.
Requirements
- āMinimum 5 years industry experience
- āAt least 3 years customer service or onboarding experience
- āAt least 3 years people management experience
- āWillingness to work flexible hours
- āAbility to lead prioritize and execute multiple priorities
- āExcellent verbal and written communication
- āPassion for innovation in banking
- āStrong interpersonal skills and commitment to exceptional customer experiences
- āTeam-oriented mindset
- āBS or BA preferred
Responsibilities
- āChampion the brand
- āDrive client success by assisting customers with digital asset products
- āGuide customers through problem resolution
- āAssess customer activity and provide feedback to product development
- āLead mentor and grow the Digital Asset Customer Service team
- āMonitor trends in digital assets and blockchain technology
- āDevelop and execute strategies to improve the department
- āPropose process and customer experience improvements
Benefits & Perks
- āDiscretionary bonuses
- āStock options
- ā401(k)
- āMedical insurance
Tech Stack
people managementproduct developmentdigital assetcustomer serviceonboardingcustomer experience