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Customer Support Specialist
NEWRemoteFull-timeGlobal
š Midš Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will assist users through written communication channels (chat and email), analyze situations and resolve customer problems, collaborate with internal departments to escalate and solve issues, maintain and work with internal documentation, prepare reports, and help develop the knowledge base.
Requirements
- ā1+ years of customer support experience with a focus on written communication (chat, email)
- āDesire to develop in the field of customer consulting and support
- āFluent oral and written communication skills in English (B2) and Russian
- āProficiency in Microsoft Office
- āAbility to multitask
- āExperience in the crypto sphere is a plus
Responsibilities
- āProvide customer support via written communication channels
- āAnalyze situations and resolve customer problems
- āCollaborate with internal project departments to resolve customer issues
- āWork with internal documentation and prepare reports
- āParticipate in developing the knowledge base
Benefits & Perks
- āRemote setup with access to hubs in Dubai, Yerevan, London and Belgrade
- āCompensation for medical expenses
- ā28 calendar days of paid vacation annually
- ā14 days of paid sick leave
- āAccess to internal conferences
- āEnglish courses
- āCorporate events
Tech Stack
Russiandocumentationcustomer supportmultitaskingEnglishanalysisMicrosoft Officeknowledge basechatproject:The Open Platform