Polymarket
International Customer Support
NEWRemoteFull-timeGlobal
š Midš Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will provide first-line customer support across Discord, live chat, email, and Telegram, resolving user problems in real time and escalating priority issues to the appropriate teams. You will develop processes, tools, resources, and training to improve product support workflows, act in compliance with regulatory and operational standards, use user pain points to drive product improvements, and provide coverage for international timezones including weekends and off-hours as needed.
Requirements
- ā4+ years of experience in financial services, fintech, crypto, trading, gaming, or web3
- āHands-on exposure to exchanges, digital asset platforms, or regulated fintech environments
- āExperience with payments, market operations, KYC, AML, or trading infrastructure is a strong advantage
- āExperience managing a large Discord or online community, with moderation and culture-building experience
- āComfortable working weekends and off-hours as needed
- āStrong written communication and the ability to draft clear internal process documentation
- āAbility to pivot quickly in a fast-moving environment
Responsibilities
- āProvide first-line customer support across Discord, live chat, email, and Telegram
- āDevelop and lead a culture of delightful customer support across multiple channels
- āEscalate priority issues to relevant teams
- āBuild internal programs, tools, resources, and training to improve support workflows
- āEnsure compliance with regulatory and operational standards
- āAnalyze user pain points and drive product improvements
- āCover international timezones outside North and South America, including weekends and off-hours as needed
Benefits & Perks
- āEquity
- āUnlimited PTO
- āHealth coverage
- āVision coverage
- āDental coverage
- ā401k match
- āHardware setup (MacBook Pro, large display, accessories)
Tech Stack
writingpaymentsmarket operationscompliancetrainingKYCmoderationcustomer supportTelegramDiscord