Paxos
Technical Support Engineer
Remote - United StatesFull-timeGlobal
š° USD 128,350 - 147,225/yr
š Midš Remote
RemoteRemote work position available
Job Description
[AI-summarized by JobStash]
You will design and evolve support operations, collaborate with engineers and product stakeholders to onboard and deploy products for enterprise clients, monitor platform activity and proactively resolve technical issues, lead post-incident reviews and document best practices, and communicate clearly with clients to ensure successful outcomes.
Requirements
- ā2-3+ years experience in technical support or customer-facing engineering roles
- āExperience in high-growth technology environments
- āStrong troubleshooting and incident management skills
- āExperience with modern cloud platforms
- āFamiliarity with APIs
- āKnowledge of fintech compliance requirements
- āAbility to collaborate with senior stakeholders and clients
- āOwnership mentality and ability to iterate quickly
Responsibilities
- āDesign support operations that anticipate customer needs
- āArchitect onboarding experiences for enterprise clients
- āMonitor platform activity and proactively resolve issues
- āBuild and maintain relationships with institutional clients
- āDocument best practices and lead post-incident reviews
- āStay current on fintech cloud blockchain and SaaS trends
Benefits & Perks
- āEquity
- āBonuses based on individual and company performance
- āCompetitive total compensation and benefits package
Tech Stack
troubleshootingAPIsupportincident managementdocumentationcloudcomplianceonboarding