Wave Mobile Money
Agent Operations Territory Lead
Koudougou, Burkina FasoContractorGlobal
š Seniorš On-site
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will manage product rollouts and supervise agents across your territory. You will recruit and train agents through a team of agent openers, ensure agent quality and legal compliance, monitor cash and float availability, collaborate with marketing and liquidity teams, perform routine field visits to assess performance and risk, close and recover assets from underperforming agents, and act as the primary contact for agency networks while championing excellent customer service.
Requirements
- āFluent in French and a good command of the local language
- āAt least 2 years relevant experience managing an agent network in Burkina Faso, including minimum 1 year managing field-based teams
- āBachelor's degree in Sales, Marketing, or equivalent
Responsibilities
- āManage agent recruitment by leading a team of agent openers
- āEnsure agent quality and compliance with legal and policy requirements
- āTrain agents on applications, contract contents, rebalancing options, and fraud management
- āCollaborate with BTL to ensure a well-branded and equipped agent network
- āCollaborate with agent liquidity team to monitor cash and float availability
- āManage risk through routine visits and performance assessments
- āIdentify and close underperforming agents and recover company items and equipment
- āServe as primary contact for agency networks acquiring company products
- āChampion excellent customer service among distributors and agents
Tech Stack
compliancefraud managementExcelliquidity managementfield operationscustomer servicerisk managementtrainingrecruitment