LevelField Financial
Head of Customer Onboarding
NEWHouston, TXFull-timeGlobal
š° USD 80,000 - 150,000/yr
š Executiveš On-site
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will manage the end-to-end onboarding lifecycle for commercial and consumer clients, guiding customers through account activation and resolving complex onboarding issues. You will ensure full compliance with OFAC, AML, and KYC requirements, optimize automated onboarding workflows, collaborate with compliance and product teams on process improvements, prioritize and execute multiple initiatives, and participate in strategic projects to improve the customer experience. Expect flexible hours as required and responsibility for supervising onboarding execution and operational accuracy.
Requirements
- āMinimum of 5 years industry experience
- ā3+ years in a customer service, onboarding, or similar role
- āAt least 3+ years of people management experience
- āWillingness to work flexible working hours
- āAbility to lead, prioritize, and execute multiple simultaneous priorities
- āFamiliarity with OFAC, AML, and KYC requirements
- āAbility to thrive in a highly regulated environment and comply with policies
- āExcellent verbal and written communication skills
- āStrong interpersonal skills and commitment to customer experience
- āBS or BA preferred
Responsibilities
- āManage the end-to-end onboarding cycle for new customers
- āServe as primary point of contact for onboarding business customers
- āOnboard consumer customers in collaboration with compliance and other departments
- āEnsure adherence to OFAC, AML, KYC, and other regulatory requirements
- āAssess customer activity and partner with product development to improve experience
- āLead, mentor, and grow onboarding staff
- āDevelop and execute strategies for continuous departmental improvement
- āPropose and implement process and experience enhancements
- āParticipate in projects and strategic initiatives related to process improvement
Benefits & Perks
- āDiscretionary bonuses
- āStock options
- ā401(k)
- āMedical insurance
Tech Stack
people managementprocess improvementcomplianceOFACKYCAMLbankingonboarding