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VIP Relationship Manager

NEW
49, Jalan Dungun, Bukit Damansara, ...Full-timeGlobal
šŸ“Š Mid
ActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will own the end-to-end experience and lifecycle of high-net-worth clients, acting as their primary point of contact and advocate. You will monitor market and on-chain trends, identify opportunities to grow trading volume and AUM, pitch high-value products such as OTC desks and staking, ensure compliance in client interactions and onboarding, influence product roadmaps with VIP feedback, and design exclusive engagement activities and events to maintain loyalty.

Requirements

  • ā—Fluent in English Malay and Mandarin with effective written and verbal communication skills
  • ā—Proficiency in Google Sheets and other financial software
  • ā—Strong business sense with logical analysis and systematic planning skills
  • ā—Ability to work collaboratively across departments to advocate for VIP needs
  • ā—Ability to adapt to a fast-paced environment and handle multiple tasks effectively
  • ā—3-5 years of experience in a client-facing role such as Key Account Management VIP Relationship Management or Sales within financial services fintech or cryptocurrency preferred
  • ā—Knowledge of cryptocurrency markets trading fundamentals including spot futures and derivatives DeFi and the broader digital asset landscape
  • ā—Bachelor's degree in Finance Business Administration Accounting or a related field
  • ā—Familiarity with digital assets cryptocurrencies or fintech is a plus
  • ā—Fresh graduates with strong academic backgrounds and a passion for digital assets are welcomed to apply

Responsibilities

  • ā—Manage the end-to-end experience and lifecycle of a portfolio of VIP clients
  • ā—Drive trading volume and assets under management by identifying and pitching high-value products such as OTC desks and staking services
  • ā—Monitor real-time market trends and on-chain data to identify risks and opportunities
  • ā—Analyze competitor VIP offerings including fee structures and exclusive services
  • ā—Serve as the primary point of contact and advocate for VIP clients
  • ā—Ensure client interactions and onboarding comply with regulatory frameworks and internal standards
  • ā—Collaborate across departments to communicate VIP feedback and influence product roadmaps
  • ā—Design implement and refine the VIP tiered service program
  • ā—Develop and execute exclusive online and offline events to cultivate long-term relationships

Tech Stack

Google SheetsOTCcompetitive analysiscryptocurrencyrelationship managementMandarinfinancial softwarerisk mitigationportfolio managementfuturesproject:Hata
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