Zero Hash
Senior Solutions Engineer
Chicago, IL / United States, Remote (any location)Full-timeGlobal
📊 Mid🏠Remote
RemoteRemote work position available
Job Description
[AI-summarized by JobStash]
You will act as the technical lead for partners, demonstrating platform capabilities and APIs, designing integrations, and guiding customers through evaluation, implementation, and launch. You will document solution designs, troubleshoot integration issues, provide technical support during onboarding, and communicate customer needs and product feedback to internal teams while staying current with crypto industry trends.
Requirements
- â—Ź3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles at a SaaS fintech company.
- â—ŹExcellent knowledge of web services, APIs, and related standards such as HTTP and REST; understanding of web architecture and data exchange between systems.
- â—ŹExperience with SQL, JavaScript, Python, and/or Golang.
- â—ŹDomain expertise in FIX protocol, brokerage operations, or trading environments.
- â—ŹSelf-starter able to take on tasks with minimal oversight.
- â—ŹExcellent written and verbal communication and presentation skills.
- â—ŹAbility to interact with enterprise customer teams at various technical and non-technical levels.
- â—ŹAbility to clearly articulate technical topics to a non-technical audience.
- â—ŹKnowledge of digital assets, asset settlement, lending, yield, and defi products (preferred).
Responsibilities
- ●Become an expert on zerohash’s platform capabilities, APIs, and integration pathways.
- â—ŹServe as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale).
- â—ŹPartner with the Sales team to demonstrate to customers how zerohash can address their use cases and technical requirements by designing solutions, sharing integration best practices, and creating sales collateral.
- â—ŹSynthesize customer requirements into documented solution designs and customization requests for internal teams.
- â—ŹCollaborate with Implementation Managers to ensure smooth implementations and successful launches for partners.
- â—ŹProvide technical support to help partners resolve issues that impede adoption and usage during implementation.
- â—ŹShare customer interests, needs, and product feedback with internal zerohash Product teams.
- â—ŹMaintain awareness of the internal roadmap and new product features to evangelize with customers.
- â—ŹContinuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space.
Benefits & Perks
- â—ŹHealthcare insurance with roughly 100% of employee premiums covered and a portion of spouse/children (U.S. only)
- â—ŹVision & Dental insurance (U.S. only)
- â—ŹChance to earn equity
- â—ŹMaternity & Paternity leave (after 6 months)
- â—ŹWeWork All Access Membership
- â—ŹWFH yearly stipend
- â—ŹL&D yearly stipend (after 6 months)
Tech Stack
FIXRESTDeFidigital assetsasset settlementJavaScriptbrokerage operationsHTTPSolution designpresentation