Operations Associate Binance Pay Card

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2h ago

Operations Associate (Binance Pay & Card)

Asia / Hong Kong / Taiwan, Taipei

Operations, Strategy & Project Management – Operations /

Full-time: Remote /

Remote

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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Job Overview

The successful candidate will own end-to-end operational processes, Finance and Merchant operations for Binance Pay & Card — ensuring accurate, timely settlement and reconciliation, proactive chargeback management, account management and growth. The individual will work across multiple markets globally and collaborate closely with Product, Risk, Compliance, Finance teams as well as external stakeholders.

Responsibilities

Card operations

Monitor and improve card program key metric rates

Support card growth initiatives and marketing

Work with stakeholders to investigate and resolve any operational issues

Own the end-to-end card chargeback lifecycle: intake, investigation, representment and resolution with users and relevant stakeholders

Track chargeback trends and root-cause insights to maintain acceptable level of the chargeback ratio

Finance operations

Perform daily/weekly/monthly reconciliation and resolve discrepancies

Maintain reconciliation logs, escalate aged exceptions per SLA

Support fund transfers, payments and ensure smooth program operations

Monitor payment success rates and failure categorisation

Assist in month-end close procedures and reporting

Merchant operations

Manage onboarding workflows for new Pay and Card merchants

Maintain onboarding trackers and ensure data hygiene to ensure compliance across merchants

Serve as contact point for assigned merchant accounts

Prepare merchant performance reports and QBR materials to achieve targets

Cross-Functional & General

Conduct data analysis to support growth

Build and maintain operational reporting templates for card KPIs, settlement metrics, and merchant health

Contribute to SOP creation, process documentation, and playbook maintenance

Participate in UAT and operational readiness testing for new product launches

Requirements

Minimum 3 years of experience in a payments, fintech, or banking operations role

Hands-on experience with card products (credit, debit, or prepaid) strongly preferred

Familiarity with chargeback/dispute resolution processes (Visa/Mastercard rules is a plus)

Strong analytical skills with proficiency in Excel/Google Sheets; SQL or BI tool experience is a plus

Self-organised with high attention to detail; able to manage multiple workstreams independently

Excellent written and verbal communication skills in English

High accountability — comfortable owning outcomes, not just tasks

Preferred Qualifications

Experience working in a crypto, Web3, or digital asset environment

Exposure to merchant operations or B2B account management in a payments context

Understanding of FX settlement mechanics, clearing cycles, or card network economics

Experience with Tableau, Looker, Metabase, or equivalent BI tools

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Binance

Location: Hong Kong

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