Cryptopay
Account Management Team Lead
NEWRemoteFull-timeGlobal
š Seniorš Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will lead the account management function and oversee daily portfolio operations. You will mentor and develop Account Managers, act as the primary escalation point for complex client issues, and coordinate with Sales, Product, Operations and Compliance to deliver seamless service. You will analyze client performance data, identify growth opportunities and drive revenue through upselling, cross-selling and renewals while ensuring compliance with internal policies and regulatory requirements.
Requirements
- ā5+ years of experience in the payments industry with strong understanding of payment ecosystems and merchant operations
- ā3+ years of experience working with high-risk industries, preferably iGaming or similar verticals
- ā2+ years of leadership experience managing or mentoring Account Managers or client-facing teams
- āCommercial mindset with focus on revenue growth, upselling, and cross-selling
- āProven leadership and team management skills
- āStrong client relationship management skills and proactive problem-solving
- āExcellent communication and interpersonal skills
- āStrong analytical and strategic thinking capable of interpreting data and identifying account growth opportunities
- āResilience and adaptability in managing complex client situations
- āFluent English and Russian
- āWillingness to travel for business including industry conferences and client meetings
Responsibilities
- āLead daily operations of the account management team
- āManage, mentor, and develop Account Managers through regular reviews and coaching
- āBuild and maintain strong relationships with key strategic clients
- āMonitor account performance and identify growth opportunities; drive revenue through upselling, cross-selling, and renewals
- āServe as primary escalation point for complex client issues and coordinate timely resolutions with internal teams
- āEstablish and maintain structured account management processes including reporting, account planning, and CRM documentation
- āCollaborate with Sales, Product, Operations, and Compliance to align service delivery with client needs
- āAnalyze client performance data and deliver actionable insights
- āEnsure account management activities comply with internal policies and regulatory requirements
Benefits & Perks
- āCollaboration with leading companies in the payments and digital assets ecosystem
- āExposure to global clients and industry events
Tech Stack
upsellingcross-sellingmerchant operationsstakeholder managementreportingcomplianceanalysisClient relationshippayments