QuickNode
Support Engineer II
USAFull-timeGlobal
💰 USD 113,000 - 126,000/yr
📊 Mid🏠 Remote
Job Description
[AI-summarized by JobStash]
You will answer technical support requests, reproduce and debug issues across Web3 and blockchain integrations, and set up local proxies and tooling to trace outgoing requests. You will translate customer-reported problems into actionable items for developers, document troubleshooting steps, manage billing adjustments when necessary, and participate in a rotating on-call/support schedule. You will meet regularly to review incidents, track progress, and implement fixes to prevent recurring customer impact.
Requirements
- ●Advanced scripting in Python, Go, Ruby, or Bash
- ●Knowledge of DNS, TCP, SSL, and HTTP
- ●Familiarity with the Ethereum JSON RPC specification
- ●Experience with infrastructure as code such as Terraform and preferably Ansible (or Salt, Puppet, Chef)
- ●Expertise managing Linux hosts
- ●Experience with monitoring and proactive alerting systems
- ●Experience in technical customer support using CLI and troubleshooting tools
- ●Ability to set up unfamiliar software and thoroughly document debugging steps
- ●Capability to preemptively solve complex problems
Responsibilities
- ●Answer technical customer support requests
- ●Debug Web3 and blockchain requests and set up local proxies
- ●Reproduce, track, and document customer issues
- ●Translate customer problems into actionable developer tickets
- ●Manage refunds, credits, and billing adjustments in Stripe
- ●Maintain monitoring and alerting and respond to incidents
- ●Write scripts and tooling to diagnose and resolve issues
- ●Share knowledge and document processes
Tech Stack
LinuxStripealertingEthereum JSON RPCtroubleshootingPythonproxymonitoringGo