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Wirex

Fraud Operations Analyst

NEW
Kuala Lumpur, Kuala Lumpur (Remote)Full-timeGlobal
šŸ“Š MidšŸ  Remote
RemoteRemote work position availableActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will review suspicious and system-generated transaction alerts, monitor real-time transaction queues, and analyse customer behaviour and transaction patterns to detect anomalies. You will investigate chargebacks and various fraud types, work with rule-based fraud engines, prepare Suspicious Activity Reports, support fraud KPI reporting, and recommend improvements to systems and processes.

Requirements

  • ā—Minimum 3 years experience in fraud or financial crime within banking or fintech
  • ā—Experience investigating fraud such as investment scams or APP fraud advantageous
  • ā—Strong analytical and investigative skills with high attention to detail
  • ā—Understanding of crypto online payments processing and payment platforms
  • ā—Strong technical skills including Excel SQL Microsoft Office and PowerPoint
  • ā—Ability to work in high-volume fast-paced environments
  • ā—Ability to translate complex data analysis into clear insights and recommendations
  • ā—Experience with fraud tools such as Checkout Chainalysis or similar platforms beneficial
  • ā—Experience in statistical analysis advantageous
  • ā—Chargeback investigation experience advantageous
  • ā—Ability to work weekends

Responsibilities

  • ā—Review suspicious or system-generated transaction alerts and decide actions based on fraud rules and guidelines
  • ā—Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends
  • ā—Analyse customer behaviour and transaction patterns to detect anomalies
  • ā—Identify fraud patterns including card-not-present fraud hacked accounts third-party fraud and friendly fraud
  • ā—Configure test and A/B test rule-based fraud engines
  • ā—Support data discovery and reporting for fraud KPIs and operational performance
  • ā—Prepare and submit Suspicious Activity Reports (SARs) where required
  • ā—Analyse key fraud risks and recommend improvements to reduce fraud exposure
  • ā—Contribute to projects that improve fraud detection and operational efficiency

Benefits & Perks

  • ā—Generous annual leave plus public holidays
  • ā—Paid charity day
  • ā—Flexible working hours
  • ā—Remote working
  • ā—Company-provided equipment

Tech Stack

financial crimerule engineSARfraudExcelChainalysisanalyticsSQLinvestigationdata reporting
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