Skip to main content
NEUN
Back to Careers

Mudrex

Trader Relationship Manager

NEW
BengaluruFull-timeGlobal
šŸ“Š MidšŸ  On-site
ActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will manage a cohort of high-volume futures and API traders, run regular check-ins, and guide them on order flow, leverage, margin, SL/TP usage, and liquidation prevention. You will onboard and activate API traders, help debug common API issues, coordinate with Product and Tech for fixes, and create onboarding materials. You will mentor other TRMs, set quality benchmarks for calls and resolution closure, own SOPs and retention playbooks, and run targeted win-back outreach for users liquidated early.

Requirements

  • ā—4ā€“7 years in relationship management, client success, dealing desk or VIP support (trading/fintech/crypto preferred)
  • ā—Strong understanding of futures trading concepts and trader behavior
  • ā—Comfortable working with high-volume and professional traders over calls
  • ā—Working knowledge of API trading flows (REST basics, auth, rate limits, error handling)
  • ā—Strong ownership and execution discipline with follow-ups and closure
  • ā—Ability to mentor and develop SOPs and processes
  • ā—Fluent English and Hindi plus one regional language
  • ā—Experience supporting algo/API traders, market data workflows or broker integrations (nice to have)
  • ā—Familiarity with CRM/ticketing tools and Jira (nice to have)
  • ā—Basic data skills including Excel, SQL or Metabase to track portfolio health (nice to have)

Responsibilities

  • ā—Manage a cohort of high-volume futures and API traders
  • ā—Run regular call check-ins with high-value traders
  • ā—Provide platform guidance on order flow, margin, leverage, SL/TP, liquidation prevention, fees and mark price
  • ā—Identify risk signals and execute retention plans
  • ā—Own API onboarding journey and drive activation to repeat activity
  • ā—Support API debugging including auth, request validation, rate limits and error handling
  • ā—Coordinate with Product and Tech to resolve API issues and follow up to closure
  • ā—Create and improve onboarding materials, FAQs and quick-start guides
  • ā—Mentor other TRMs and set quality benchmarks for calls, notes and follow-ups
  • ā—Own and improve SOPs for prioritization, escalation routing, onboarding flow and reporting
  • ā—Plan capacity and segmentation rules for TRM coverage
  • ā—Run targeted win-back outreach for users liquidated within their first trades

Tech Stack

Leveragecustomer successretentionExcelrisk managementmargintroubleshootingCRMSQLorder flow
Expired
Search