Comeet
Technical Support Engineer
NEWNew YorkFull-timeGlobal
š Mid
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will become the deep expert on how the system works end-to-end. You will own technical customer support by understanding detection flows, troubleshooting integrations, investigating anomalies, performing basic root cause analyses, reading logs and observability dashboards, and communicating clear findings to customers and internal teams. You will monitor performance metrics and security alerts and collaborate directly with engineers and product managers to resolve issues.
Requirements
- ā3+ years in L2 technical support or similar customer-facing technical roles
- āStrong understanding of HTTP and REST fundamentals and common integration patterns
- āBasic SQL skills for querying logs and validating system behavior
- āAbility to interpret technical logs and observability dashboards (DataDog Kibana Grafana)
- āUnderstanding of cybersecurity concepts and basic threat detection principles
- āResearch-oriented mindset with strong troubleshooting instincts
- āExcellent communication skills to explain complex issues clearly and concisely
- āExperience collaborating with engineers product managers and external stakeholders
- āExperience supporting global customers across multiple time zones
Responsibilities
- āDevelop deep understanding of detection flows architecture and security engines
- āBuild expertise across product surfaces customer use cases and integration patterns
- āAct as the internal knowledge hub for system behavior in real-world scenarios
- āDiagnose complex issues across customer integrations APIs on-chain data and detection results
- āPerform root cause analyses and communicate findings clearly
- āRead and interpret logs and observability dashboards such as DataDog Kibana and Grafana
- āMonitor performance metrics and security-related alerts
- āTroubleshoot integrations and validate system behavior using SQL queries
- āCommunicate technical insights to customers and internal teams
Tech Stack
APIroot-cause analysisthreat detectiontroubleshootingobservabilityRESTon-chain datalog analysisHTTPproject:Blockaid