Cryptio
Customer Support Executive
Toronto, Montreal, Ontario, ...Full-timeGlobal
š Remote
Job Description
[AI-summarized by JobStash]
You will become the go-to expert for customers, guiding them through complex crypto and finance issues and resolving challenging tickets. You will deliver fast, empathetic support, collaborate with Product, Engineering and Sales to resolve problems, report bugs and surface feature requests, develop deep product knowledge, and own projects that improve documentation, processes, and time to resolution.
Requirements
- āBe crypto native and able to walk through an on chain transaction using tools like Etherscan
- āThrive on complexity and be comfortable owning tough tickets for days
- āCommunicate clearly and over-communicate in remote settings with a bias to action
- āHave excellent customer communication skills and enjoy digging into technical details
- āBe coachable take ownership and show initiative
- āBonus experience with accounting reconciliation or finance workflows
Responsibilities
- āDeliver fast empathetic support
- āResolve complex customer issues and tickets
- āPartner with Product Engineering and Sales to resolve issues and surface customer insights
- āReport bugs and share feature requests
- āDevelop deep product expertise and assist teammates with best practices
- āOwn projects to improve processes documentation and help center experience
- āDrive measurable improvements to time to resolution and customer confidence
Benefits & Perks
- āRemote or hybrid working
- ā25 days paid holiday plus bank holidays
- āOne additional day of annual leave each year up to 30 total days
- āBirthday day off
- āMental health resources and wellbeing programs
- āProfessional coaching
- āFamily-friendly policies
- āFitness and wellness budget
- āMacBook Pro
- ā200 home office setup budget
Tech Stack
reconciliationSlackproductNotionsalesEtherscansupportLinearIncident.ioPlain