Umbrel
Customer Support (technical)
NEWRemoteFull-timeGlobal
š Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will support users across email, Discord, website chat, forums and social media, helping them solve technical issues. You will create how-tos, guides, wikis and knowledge base articles for recurring questions. You will collaborate with engineers to debug challenging technical problems and use basic Linux tools such as SSH and terminal commands when troubleshooting. You will communicate clearly in writing and empathize with users while handling repeated user interactions.
Requirements
- āGreat written communication skills
- āBasic Linux technical skills such as SSH and running commands in a terminal
- āWillingness to talk to users frequently
- āAbility to empathize with users and care about their problems
Responsibilities
- āSupport users across email, Discord, website chat, forum and social media
- āCreate how-tos, guides, wikis and knowledge base articles for recurring issues
- āCollaborate with engineers to debug challenging technical issues
- āUse Linux tools such as SSH and terminal commands to troubleshoot with users
- āEmpathize with users and handle frequent user communication
Tech Stack
Forumsocial mediaemailDiscordcustomer supportLinuxdebuggingTerminalempathydocumentation