Mercuryo
EDD Specialist Customer Operations
Job Description
[AI-summarized by JobStash]
You will perform in-depth enhanced due diligence reviews on high-risk clients and accounts, verifying sources of funds and identifying risk factors. You will conduct blockchain investigations using tools such as Chainalysis, Elliptic and Crystal Blockchain to assess transaction flows and exposure. You will handle end-to-end case reviews within Transaction Monitoring, escalate cases for full EDD or Suspicious Activity Reports when required, and prepare comprehensive investigative reports for internal stakeholders and regulators. You will analyze customer profiles across the customer lifecycle, assign risk ratings, maintain accurate records, and use OSINT and other advanced tools to identify and investigate suspicious activity. You will stay current with global AML/CTF regulatory changes and support refinement of EDD and risk assessment methodologies.
Requirements
- āBachelor's degree in Finance Business Law or related field
- āCAMS ICA or equivalent AML certification highly preferred
- ā3-5 years of experience in an EDD role preferably within fintech
- āHands-on experience with crypto transaction monitoring and blockchain analytics tools such as Chainalysis Elliptic or Crystal Blockchain
- āAbility to review user profiles identify on-chain risk exposures and prepare full EDD assessments
- āStrong analytical and problem-solving abilities
- āExcellent communication and report-writing skills
- āDiscretion in handling sensitive information
- āFamiliarity with global regulatory frameworks such as FATF FinCEN and FCA
- āProficiency in OSINT research tools and methodologies
Responsibilities
- āPerform in-depth EDD reviews on high-risk clients and accounts
- āConduct blockchain investigations using Chainalysis Elliptic and Crystal Blockchain
- āPerform end-to-end case reviews within Transaction Monitoring and escalate to full EDD when indicated
- āInvestigate potential red flags identified during onboarding monitoring or alerts
- āAnalyze customer profiles and assign appropriate risk profiles
- āPrepare comprehensive investigative reports for stakeholders auditors and regulators
- āEscalate cases for Suspicious Activity Reports or equivalent filings
- āCollaborate with Compliance FinCrime and Operations to enhance internal controls and policies
- āSupport development and refinement of EDD and AML/CTF frameworks
- āMaintain accurate and up-to-date records of investigations and findings
Benefits & Perks
- ā22 days annual leave plus 6 company days and bank holidays
- āComprehensive health insurance plans
- āExtensive benefits program
- āFlexible work schedule and remote work options
- āModern offices and co-working spaces across six countries
- āWorking equipment provided