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Customer Success Manager - Offerwall Mobile Apps
RemoteFull-timeGlobal
š Remote
RemoteRemote work position availableActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will sit at the intersection of our publisher network advertiser relationships and end user experience. You will be the right hand to Irfan our Product lead and become the go to person for ensuring our partners are set up for success and our app users get the help they need fast. This is not a ticket closing role. It is a relationship building, insight generating, process creating role for someone who wants to have real impact at a growing company.
Requirements
- āExperience in offerwall space, alternatively performance marketing, or mobile user acquisition in mobile gaming
- āYou know what CPA/CPI campaigns are and how to set them up
- āProven account management or customer success background with a track record of retaining and growing partnerships
- āGenuine curiosity about AI automation you actively look for ways to use tools like Claude to work smarter
- āStrong communicator who can translate technical nuance for non-technical partners and vice versa
- āData-driven mindset you back your decisions with numbers and are comfortable in analytics tools
- āFamiliarity with affiliate platforms and publisher monetisation
- āHands-on experience with Metabase PostHog Intercom Jira or similar tools
- āExperience working in a startup or small team environment where scope evolves quickly
Responsibilities
- āMonitor and optimise publisher performance across our offerwall and API integrations, proactively flagging and resolving issues
- āBuild and maintain strong relationships with publisher partners, identifying opportunities to grow their revenue and expand the partnership
- āMonitor our offer inventory and build processes and automations to suggest the right offers to the right partners at the right time
- āHandle advertiser campaign queries and troubleshooting with speed and clarity
- āIdentify upsell and expansion opportunities within the advertiser base and collaborate with the team to act on them
- āBuild and maintain performance reports and dashboards using Metabase and PostHog
- āCreate scalable support and success processes from scratch we are still building here and want your input
- āLeverage AI tools (Claude and others) to automate repetitive tasks and improve response quality and speed
Benefits & Perks
- āReal ownership and impact from day one no bureaucracy no hand-holding
- āA team that is small enough that your work is always visible and valued
- āA fast-growing platform with genuine traction
- āThe chance to build processes and systems that will shape how we operate for years to come
- āRemote-first and flexible we care about output not hours
Tech Stack
AItoolsPosthogadvertisersuccessIntercomstartupofferwallMetabaseautomationproject:Klink Finance