Associate Director/Director of Exchange Operations

彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About the Opportunity:

We are looking for a Director of User Operations to drive user lifecycle performance across our global platform. This role focuses on retention, activation, and user data, working closely with Product, Marketing, and Data teams to improve user engagement and experience.

Responsibilities

Oversee core exchange operations across market-facing functions

Partner with Product and Marketing on campaigns, launches, and trading initiatives

Own user and KYC feedback loops, turning insights into actionable improvements

Monitor token performance, liquidity, and trading activity

Oversee exchange visibility and data accuracy on platforms such as CMC

Work cross-functionally to improve product, trading experience, and workflows

Drive process improvements and operational efficiency

Track key metrics across trading, liquidity, and operational performance

Requirements

8–12+ years of experience in exchange operations, trading operations, product operations, or related roles (crypto / fintech preferred)

Strong understanding of exchange mechanics, including trading flows, liquidity, and token performance

Experience working cross-functionally with Product, Marketing, and Risk teams

Data-driven mindset, comfortable analyzing operational and market data

Ability to manage multiple workstreams in a fast-paced environment

Strong communication and stakeholder management skills

Hands-on and execution-focused, with the ability to operate at both strategic and operational levels

Nice to haves

Experience in crypto exchange or digital asset platforms

Familiarity with CoinMarketCap (CMC) or similar market data platforms

Exposure to token listings, liquidity management, or market operations

Experience working with trading data or market performance metrics

Basic understanding of KYC / onboarding processes in fintech or crypto

Perks & Benefits

Competitive total compensation package

Various team building programs and company events

And many more! Apply and let us tell you more!