Wave Mobile Money
Field Officer
Yaoundé, Bafoussam, or Maroua/Kaéle, CameroonContractorGlobal
📊 Mid🏠 On-site
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will manage product rollouts in assigned regions and represent the service in the field. You will identify, build and train local agent networks; recruit and onboard users; monitor cash and float availability; ensure agent compliance and quality; visit agents routinely to report issues and assess performance; close underperforming agents and recover equipment; and drive excellent customer service among distributors and agents.
Requirements
- ●Fluent French
- ●Good command of at least one additional local language (ideally)
- ●Medium level English
- ●At least 2 years of relevant work experience managing an agent network in Cameroon
- ●Minimum of 1 year managing field-based teams
- ●Familiarity with at least one of the listed regions (Yaoundé, Bafoussam, Maroua/Kaéle)
- ●Work authorization in Cameroon
Responsibilities
- ●Manage product rollouts in assigned regions
- ●Identify and build a local agent network
- ●Train agents on applications, contracts, rebalancing, and fraud management
- ●Recruit target users and onboard them on product usage
- ●Collaborate with other field officers to drive product adoption
- ●Ensure agent quality and compliance with legal and policy requirements
- ●Monitor cash and float availability at agent locations
- ●Conduct routine visits to report issues and assess agent performance
- ●Identify and close underperforming agents and recover company items and equipment
- ●Serve as primary contact for agency networks in your territory
- ●Champion excellent customer service among distributors and agents
Benefits & Perks
- ●Generous health insurance for you and your dependents
- ●Airtime reimbursement
- ●Food allowance
Tech Stack
field operationsdistributionfraud managementagent networkagent managementmarketingliquidity managementtrainingcomplianceEnglish