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Zero Hash

Chief Operating Officer

Remote (United States)Full-timeGlobal
šŸ“Š ExecutivešŸ  Remote
RemoteRemote work position availableActivePosted within the last 30 days

Job Description

[AI-summarized by JobStash]

You will build, launch, and operate the bank's core operational infrastructure. You will lead custody, settlement, reconciliation, reserve, and account administration functions; establish operational playbooks and controls; ensure OCC examination readiness; oversee fiduciary and trust administration; manage vendor relationships; and report operational performance to the Board.

Requirements

  • ā—10+ years of progressive experience in banking operations trust operations custody operations or payments at a federally regulated financial institution
  • ā—Direct experience at a national bank federally chartered trust company or equivalent regulated depository institution operating under OCC supervision
  • ā—Deep working knowledge of 12 CFR Part 9 fiduciary activities OCC safety and soundness expectations and fiduciary examination standards
  • ā—Demonstrated experience managing trust or custodial account administration including account setup asset segregation periodic review and fiduciary recordkeeping
  • ā—Proven track record of building or managing high-volume control-intensive operational environments in a regulated banking context
  • ā—Experience reporting to or working directly with a bank Board of Directors including preparation of board materials operational KPIs and governance reporting
  • ā—Strong understanding of bank operational controls internal audit and OCC examination processes
  • ā—Experience managing third-party and vendor relationships consistent with OCC third-party risk expectations
  • ā—Demonstrated ability to build lead and develop high-performing teams in a regulated banking environment
  • ā—Exceptional written and verbal communication skills including experience presenting to boards regulators and senior institutional stakeholders
  • ā—Willingness and ability to travel for regulatory meetings partner engagements and bank business as required

Responsibilities

  • ā—Lead all day-to-day operational functions, including custody operations, settlement flows, reconciliation, reserve operations, and account administration
  • ā—Design implement and maintain operational playbooks standard operating procedures and business continuity frameworks aligned with OCC expectations
  • ā—Build and manage operational infrastructure from pre-opening through steady-state operations coordinating with engineering product finance and legal
  • ā—Oversee operational readiness for new products asset types partner integrations and changes to operational scope
  • ā—Establish and monitor SLAs exception-handling protocols and operational uptime standards
  • ā—Serve as a designated Fiduciary Officer supporting Trust Officer in fiduciary and custodial account administration
  • ā—Oversee fiduciary recordkeeping account setup asset segregation ledger accuracy periodic account reviews and required documentation under 12 CFR Part 9
  • ā—Ensure trust operations comply with OCC fiduciary standards maintain safeguards controls and enforce policies governing conflicts of interest and co-mingling
  • ā—Prepare and present regular Board and committee reports covering custody operations fiduciary activity reconciliation integrity vendor performance incidents and risk metrics
  • ā—Maintain audit-ready documentation operational logs and evidence repositories for OCC examinations fiduciary audits and supervisory reviews
  • ā—Implement and maintain OCC-aligned internal control systems across operations custody reconciliation and settlement workflows
  • ā—Oversee relationships with banking partners sub-custodians reserve custodians technology vendors and ensure third-party risk management due diligence and SLA monitoring
  • ā—Own operational continuity incident response and crisis management programs and lead triage post-incident reviews and remediation of control gaps
  • ā—Foster operational excellence fiduciary accountability and regulatory integrity and lead development of high-performing operational teams

Benefits & Perks

  • ā—Healthcare Insurance covering roughly 100% of employee premiums and a portion of spouse and children (U.S. only)
  • ā—Vision & Dental Insurance (U.S. only)
  • ā—Chance to earn equity
  • ā—Maternity & Paternity leave (after 6 months)
  • ā—WeWork All Access Membership
  • ā—WFH Yearly Stipend
  • ā—L&D Yearly Stipend (after 6 months)

Tech Stack

settlementoperational riskboard reportingcontrolsregulatory complianceAsset segregationTrust administrationcross-border settlement12 CFR Part 9OCC
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