CoinTracker
Business Lead
NEWUnited StatesFull-timeGlobal
š Seniorš Remote
ActivePosted within the last 30 days
Job Description
[AI-summarized by JobStash]
You will own the business side of Frame: drive customer acquisition and growth motions, run partnership calls, onboard customers, and design a world-class client experience. You will hire and manage the CPA/CFP team, build scalable operations and tax filing workflows, ensure regulatory compliance, co-own the P&L, and create brand content and voice.
Requirements
- āDemonstrated ability to drive outsized business impact
- āHunger and motivation for expanding access to financial planning with AI
- āClear and direct communicator
- āExperience building or scaling a customer-facing business as a founder or early operator
- āExperience managing a cross-functional team (operations service growth)
- āProven ownership of a growth or revenue metric
- āAI-native: uses AI daily and understands its impact on service delivery
- āComfortable with ambiguity rapid iteration and wearing multiple hats
Responsibilities
- āOwn customer acquisition and growth motions
- āDesign and manage client onboarding and support
- āManage and hire the CPA and CFP team
- āBuild scalable operations and tax filing workflows
- āOwn NPS retention and service quality
- āDevelop brand voice and content to drive demand
- āIdentify and execute partnerships for acquisition
- āEnsure regulatory compliance for planning and tax services
- āCo-own the P&L and report business metrics
Benefits & Perks
- āMeaningful equity at the ground floor
Tech Stack
taxoperationP&LmarketingcontentcomplianceCPANPSCFPcustomer acquisition